Payment Adjustments
The Town of Marshville offers to payment adjustments; Adjustments for excessive use and payment plans. See the policies below for both adjustments:
Adjustments for Excessive usage
Purpose: This policy is for customers having leaks, or for any reason beyond their reasonable control for excessive water usage.
- Excessive use is defined as meter water and or sewer flow equal to or greater than 1.5 times the previous six (6) months average consumption.
- No adjustment will be made without satisfactory proof of repair of a leak or issue causing excessive usage. Satisfactory proof of repair incudes receipts for parts used for repair or invoices if repaired by a 3rd party. Invoices must include: company name, address, and contact phone number, repairs made, and cost. Proposals and statements are not proof of work performed. All invoices are subject to verification.
- No adjustment will be made for accidental water usage (i.e. outside spigot not completely turned off, a hose left running, etc.).
- Only the highest utility bill will be adjusted.
- Only one adjustment will be allowed in a 12-month period per same customer, no matter the service location.
Section 2. Adjustments for Pools
- Customers who wish to receive a pool adjust MUST schedule a meter reading prior to filling up the pool, and another reading once the pool has been filled.
- Adjustments will not be given if no beginning reading & ending reading have been scheduled. No exceptions.
- Customers must call the Town hall to schedule both meter readings.
- Customers are only allowed one (1) pool adjustment per 12-month period, no matter the circumstance ( i.e. Draining the pool and then refilling it again).
- Pool readings will not be done over the weekend, all pool readings must be scheduled for the same week. We can't read the meter on Friday for the beginning reading and come back Monday for the ending reading.
Adjustments to Payments
- Customer must have established six (6) months worth of history with the Town including billing and consistent payment history.
- The First payment should reflect at a minimum 50% of the total account balance and must be paid in cash or money order.
- No payment plan will be approved if the applicant has an outstanding balance at a previous location.
- Payment dates cannot extend for more than a four (4) month period.
- Payment plans must be requested prior to service disconnection.
- Customers will only be allowed one extension per 12-month period.
- Any future bills must be paid in full, in addition to the payment plan.
- Any payment arrangement in the amount of $200.00 or less must be paid in full within two (2) billing cycles.
- Any payment arrangement in excess of $200.00 or more must be paid in full within four (4) billing cycles.
- The Payment Plan Request Form must be completed in order to receive a payment adjustment. Here's the link to the Payment Plan Request Form.
| Attachment | Size |
|---|---|
 Adjustment Request Form | 130.68 KB |